Shipping policy

Shipping, shipping costs, passing of risk

The goods will be shipped on the same working day if the payment is received by 15 hours CET, unless otherwise agreed.

For security reasons, shipments are only dispatched on working days from Monday to Saturday.

Within the EU, watches with a value of up to EUR 10,000 are shipped without additional shipping costs. For the shipping of watches valued at more than EUR 25,000, ROYAL ADDICTION will prepare an individual offer.

All shipments are made fully insured and in proper and careful packaging. ROYAL ADDICTION will ship the ordered merchandise with DHL Express, unless otherwise agreed.

Per agreement, shipment with FedEx, TNT or other courier or postal services is possible.

Per agreement, it is also possible to personally collect / hand over the watch in Rostock.

If the customer is a consumer within the meaning of § 13 BGB, the risk will pass once the merchandise is handed to the customer, meaning that ROYAL ADDICTION carries the transport risk. If the customer is in delay regarding the acceptance of the delivery, this equals the handover. If the customer is a businessperson within the meaning of § 14 BGB, the risk passes when the goods are given to the shipping company or any other person or organisation tasked with the shipment.

If the customer is a consumer, he/she has a right to withdraw from the contract. Please see the relevant instructions in no. 7.

The customer is responsible for customs, VAT or any other import fees in case of shipping to a country outside the EU. ROYAL ADDICTION is not liable for any delay of the shipment due to import procedures and cannot pay or reimburse import fees or other relevant payments.

Damages during transport

The customer has to raise potential damages during transport immediately with the shipping company. In the case of complaints, the customer must describe the defect exactly and inform ROYAL ADDICTION thereof in writing no later than 3 days from the receipt of the shipment.